Terms of Service

1. General

Welcome to Parklea Pets. By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website.

2. Eligibility

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our website.

3. Products

We aim to ensure that all product descriptions, images, prices, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct any inaccuracies or update information without prior notice.

4. Pricing and Payments

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

We accept secure payments through supported payment providers, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, UnionPay, Maestro, Diners Club, and Discover. Payment methods may vary depending on your location.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order. We reserve the right to refuse, cancel, or limit any order at our discretion.

6. Shipping

Orders are processed within 1–3 business days.

Estimated delivery times:

Economy Shipping: 5–8 Business Days (Free)

Standard Shipping: 3–4 Business Days (AUD $15)

Delivery estimates are not guaranteed and may vary due to carrier delays or circumstances beyond our control.

7. Returns and Refunds

Returns are accepted within 30 days of delivery for eligible items that are unused, in their original packaging, and in resalable condition. Please refer to our Returns & Refund Policy for complete details.

8. Intellectual Property

All content on this website, including text, graphics, logos, product images, icons, and website design, is the property of Parklea Pets or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, or distributed without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Parklea Pets shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will become effective immediately upon publication on this website.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Australia, without regard to conflict of law principles.

13. Contact Information

Parklea Pets

Website: parkleapets.com

Email: support@parkleapets.com

Phone: +61 402 446 999

Address: Parklea NSW 2768, Australia