Shipping Policy

Shipping Information

Thank you for shopping with Parklea Pets. We are committed to delivering your order safely and as quickly as possible throughout Australia.

Shipping Destination

We currently ship to customers throughout Australia.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Options

Economy Shipping

Delivery Time: 5–8 Business Days

Cost: Free

Standard Shipping

Delivery Time: 3–4 Business Days

Cost: AUD $15

Delivery times are estimates only and may vary depending on your location, weather conditions, carrier delays, or periods of high demand.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. You can also track your shipment using our Track Your Order page.

Delivery Information

Please ensure your shipping address is accurate before completing your purchase. We cannot guarantee changes to delivery addresses once an order has been processed.

Delayed Deliveries

While we do our best to meet estimated delivery times, occasional delays may occur due to circumstances beyond our control, including carrier disruptions, severe weather, or peak shopping periods.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. Include your order number and any relevant photos so we can investigate and assist you promptly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be resent.

Contact Us

Parklea Pets

Website: parkleapets.com

Email: support@parkleapets.com

Phone: +61 402 446 999

Address: Parklea NSW 2768, Australia