Privacy Policy

Introduction

At Parklea Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order details
  • Communication history with our customer support team
  • Website usage information

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide shipping updates and tracking information
  • Communicate with you about your orders
  • Respond to customer enquiries
  • Improve our website, products, and services
  • Prevent fraud and maintain website security
  • Comply with legal obligations

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your complete payment card details on our systems.

Payment providers handle your payment information according to their own privacy policies and security standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand website usage, and provide relevant services.

Cookies may help us:

  • Remember your preferences
  • Improve website performance
  • Analyse traffic and customer behaviour
  • Enhance our marketing efforts

You can manage or disable cookies through your browser settings.

Sharing Your Information

We may share your information with trusted third parties only when necessary to provide our services, including:

  • Payment processors
  • Shipping and delivery partners
  • Website service providers
  • Analytics and marketing providers

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information where applicable
  • Withdraw marketing communications

To make a request, please contact us using the details below.

Marketing Communications

If you choose to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page.

Contact Us

Parklea Pets

Website: parkleapets.com

Email: support@parkleapets.com

Phone: +61 402 446 999

Address: Parklea NSW 2768, Australia